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  System Notification

MRM OCAT Team will be out of the office in observance of Winter Holidays starting on Wednesday, December 25, 2019, and will be returning on Thursday, January 2, 2020. This requires SLA adjustments for AMER, APJC, EMEAR, Partner, and Data Upload services. For all requests targeting customers, please refer to the timeline here. https://cisco.app.box.com/file/565857506437

Nov 14: The new OCID Generation / Update Service Request is now available. You can now use this request to have new Omnichannel IDs (OCIDs) generated or to request updates to existing OCIDs. Please see the full announcement for more information: https://cisco.box.com/s/bbvrx1191do54vfdbb7ascg0ukwe149d