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  System Notification

Nov 14: The new OCID Generation / Update Service Request is now available. You can now use this request to have new Omnichannel IDs (OCIDs) generated or to request updates to existing OCIDs. Please see the full announcement for more information: https://cisco.box.com/s/bbvrx1191do54vfdbb7ascg0ukwe149d

Nov 4: A new LEAD (Convertr) Template is now available. Please make sure you are using version 28 which can be found here: https://apps.na.collabserv.com/communities/service/html/communityoverview?communityUuid=2d5b26a1-095a-47c8-9d06-aa501f104ebe

SLA IMPACT for AMER, and Partner Service Requests on/around Nov 28 & 29. For dates and details: https://cisco.box.com/s/iepoa27hj9bpqj9rfs71mvbrykxomf37 (Data Uploads and OCJ timelines will not be affected)