Part of the MRM Omni-channel Automation Team (OCAT) will be out of the office in observance of public holiday in India on 31st July 2020. There will not be any impact on SLA for OCID creation and Data upload service requests. Please also see notifications stored in the Box - https://cisco.app.box.com/file/687804592832
MRM Works Support Mailer:
Our support mailer for MRM Works has been updated from email@example.com to firstname.lastname@example.org. MRM Works will be updated on Jun 10 to reflect this change. The functionality and process will remain the same. MRM regional traffic managers will monitor and respond to all requests coming to that mailer.